Cultural Competency – How Does it Help?

police

Four years ago, the FBI (Federal Bureau of Investigation) conducted a raid on a mosque in Miami, Florida. What could have been a disastrous, public relations nightmare for both the Muslim community and the FBI was carried out so well and so carefully that most of us had no idea the raid took place. I wrote about it then, but I bring it up again now.

I believe this story has good insight into how cultural competency helps in any area of work.

I am not one to praise the FBI or government in general, but it is important to give credit and recognition where it is deserved. I was amazed with the thoughtfulness and cultural awareness with which the raid was carried out. All the evidence points to actions that took into account the larger Muslim community and efforts that were taken to inform and involve this community.

First: The story goes that the activity of the imams had been watched for some time so when the decision was made to arrest and question these men, the FBI consulted with a cultural broker about the best time to carry out the raid. It is a large and active mosque with prayers going on five times a day and activities in between. It was decided that a Saturday morning at 6am would be the ideal time. This ensured the fewest number of people and the least amount of chaos.

Second: The officers took off their shoes before going into the mosque. They took the effort, despite the obvious seriousness of the situation, to display sensitivity that this was a place of worship and it was important to abide by the rules of the mosque.

Third: They spoke to the imams in Pashto, through an interpreter. It was their native language so there was no ambiguity about the arrest and no miscommunication because of limited English. The Pashto was clear and precise.

Fourth: They did not interrupt morning prayers, but waited until the prayers had finished before they entered the mosque.

Last:  Before the media had any idea that this had occurred, the spokesperson for the FBI contacted leaders in the Muslim community. The neighborhood surrounding the mosque is heavily populated with Muslims and, while an arrest of a religious leader within any religious community would be difficult, given the current attitudes toward Muslims this is one of most difficult and potentially explosive things that can happen. They wanted the community to have an opportunity to frame a response before a media frenzy began inciting fear,  indicting all Muslims as well as spouting assumptions that everyone in this community was involved in suspicious activities linked to terrorism.

In a climate of police violence, FBI gaffes, and abuse of power by people in the role of law enforcement, the FBI used principles of cultural competency in carrying out this raid. Just days before the operation many of the officers had attended a training program that gave tools on working in a culturally sensitive way with Arab and Muslim communities.

What did the FBI do right?

They asked and they listened! Sometimes it’s as simple as just asking. They asked a cultural broker because they knew they were interacting with a culture and community they knew little about. But if we ask, we must also be willing to listen to the answer, to not impose what we think we know on a situation.

They adjusted their behavior. Not only did they ask and listen, but they adjusted their behavior based on what they learned.

They understood the importance of language and didn’t take any chances with misunderstanding. Cultural competency always takes language into consideration.

They respected the larger Muslim community. Respect is imperative in culturally competent interactions. We don’t have to agree with people, we don’t have to believe what they believe or adhere to their values, but respect is important. The people involved in this operation understood that these Imams did not represent the broader Muslim community. They didn’t stereotype and see a single story, instead they focused on the problem and actions of a couple of individuals. “The problem with stereotypes,” says Chimamanda Adichie “is not that they are untrue, but that they are incomplete.”

Cultural competency can change outcomes, can make a terrible situation a bit easier on a community. Whether it be health care, education, law enforcement, counseling, social work, faith, or any other area, taking into account the cultural beliefs and values of a community gives us better outcomes. 

As you think about the way the FBI handled this situation, how do you think your work place handles sensitive situations? Do they practice cultural competency through asking, listening, adjusting, understanding the importance of language, and respect? 

There’s another question I ask myself — and that is this: What lessons could law enforcement in Ferguson, Missouri learn from the way another law enforcement agency handled a difficult situation? 

Photo Credit: http://pixabay.com/en/police-search-block-security-171454/

Cultural Competency & the FBI

Two months ago in Miami, Florida the FBI raided a mosque and arrested two Imams that had been under surveillance for some time. It is remarkable that most of us had no idea it  happened, and it didn’t seem to fuel any anti-Muslim sentiment elsewhere. When I heard the story I was impressed. Not one to praise the FBI or government in general, it was a moment where I was amazed with the thoughtfulness and cultural awareness with which the raid was carried out. All the evidence points to actions that took into account the larger Muslim community and efforts that were taken to inform and involve this community.

The story goes that the activity of the imams had been watched for some time. When the decision was made that an arrest and questioning was warranted, the FBI consulted with a cultural broker of sorts as to the best time to carry out the raid. It is a large and active mosque with prayers going on five times a day and activities in between. It was decided that a Saturday morning would be the ideal time, at 6am. This ensured the fewest number of people and the least amount of chaos. Second, the officers took off their shoes before going into the mosque. They took the effort, despite the obvious seriousness of the situation to display sensitivity to this need and recognition that this was a place of worship and it was important to abide by the rules of the mosque. Third, they spoke to the imams in Pashto, through a translator. It was their native language so there was no ambiguity about the arrest and no miscommunication because of limited English. The Pashto was clear and precise. Fourth – they waited until the prayers had finished, they did not interrupt but surrounded the mosque waiting. Lastly, before the media had any idea that this had occurred, the spokesperson for the FBI contacted leaders in the Muslim community. The neighborhood surrounding the mosque is heavily populated with Muslims and, while an arrest of a religious leader within any religious community would be difficult, given the current attitudes toward Muslims this is one of most difficult and potentially explosive things that can happen. They wanted the community to have an opportunity to frame a response before a media frenzy began inciting fear of all Muslims as well as assumptions that all in the community were involved in suspicious activities linked to terrorism.

This is all quite remarkable. We have all heard of police violence, FBI gaffes, and abuse of power by people in the role of law enforcement. There are horror stories in other countries as well that include raids, torture, and untold abuse by secret police and intelligence people. Yet in this case, the FBI went above and beyond expectations of cultural competency as they carried out this raid. Just days before the operation many of the officers had attended a training program that gave tools on working in a culturally sensitive way with Arab and Muslim communities.

I am well aware of the often valid criticism that is voiced about decisions of the United States government and the many organizations that fall under the auspices of the government, including the FBI.  But this is a time to be impressed and applaud, not criticize. Almost weekly I work with a colleague presenting workshops in healthcare organizations on how to give culturally responsive care to diverse communities. What amazed me about this story is that an organization with intent to arrest did a far better job communicating across cultural boundaries than many healthcare organizations do with intent to heal.

Bloggers note: You can read or listen to the full story on NPR here.