Beware: the Language of Heaven is Hell for the Passenger

no arabic

While living in the Middle East, we would often quote Islamic scholars and proclaim that we were “learning the language that we’ll all speak in Heaven.” We were not joking. With its rich phrases and flow, Arabic is a beautiful language.

After five minutes in a taxi in an Arabic speaking country, the beautiful sound of Oum Kalthoum’s voice will lull you into relaxing and enjoying all that surrounds you. You would never say a mere “Good Morning” in Arabic; rather you would say “Morning of Goodness!” to which another would respond “Morning of Light!”  You don’t say the mean-spirited “She talks too much!” Rather, you would say the descriptive “She swallowed a radio!”  And nothing so plain as “He’s crazy!” Instead, you would say “His brain is like a shoe!”

Twenty six different countries speak Arabic. It is a language that is centuries old, spoken by Muslims and non-Muslims alike. It is used in worship by both Christians and Muslims. It is a language with a history of narrative and poetry, a language of song and speech, a language of expression and beauty. While sometimes I shake my head at the impossibilitiy of the ‘ta marbuta’ and the fatḥah(فتحة) /a/, ـِ a kasrah (كسرة) /i/ or ـُ a ḍammah (ضمة) /u/, I absolutely love this language and I will continue trying to learn it until the day I die. 

Evidently, not all think as I do. Earlier this month, a student from University of California, Berkeley was removed from a flight. A passenger heard the student speaking Arabic and reported him. As reported by the New York Times, the student was from Iraq and had been to an event where the United Nations Secretary General Ban Ki Moon had spoken. The student called his uncle in Baghdad to tell him about this event. Unfortunately for the student, an arguably sheltered, bigoted, and clueless fellow passenger headed to the front of the airplane to report him. The rest, we might say, is history.

When I first read about this story, I thought I had no words. Anyone who reads CAB knows that I speak out about these things regularly. And there are times when I want to hear other voices, I want others to do the talking, the writing, to ask the hard questions. But there is a dearth of Western, White People willing to speak into the current climate of fear and xenophobia that creeps like a cancer through our country. This climate is perpetuated by ill-mannered politicians who vow to police Muslim neighborhoods; who ‘one-up’ each other on who can be the most bigoted.

When did we decide that Arabic was the language of terrorists? When did the 295 million Arabic speakers in the world become suspect? A passenger made an assumption based on limited knowledge and world view. An airline heeded that assumption. Instead of questioning her further, asking her if she knew Arabic, finding out more, a decision was made by the airline to remove a man because of the language he spoke. Deanna Othman says this in an article on Alternet: “Southwest Airlines has set a precedent with its action on that flight. It has validated the insidious paranoia that has become rampant in our society. It will unjustly lead Muslims and Arabic speakers to rethink their language of choice when boarding a plane.” 

This should trouble, if not terrify, all of us. It’s one thing when a passenger is misinformed and foolish. It is entirely another when a corporate entity asks no questions and falls into the reactionary fear that causes poor decisions. 

Because here is the truth: 

Unbreakable stereotypes, xenophobia, racism, bigotry, and fear of the one who is ‘other’ – all of these are far more dangerous than any language will ever be.

To you I pose these questions: When did fear begin to replace common sense? How can we change this? What can we do indivdually and/or collectively to respond? إن شاء الله [Insa’Allah] we will find a way to move forward together.

Central Square Walgreens: A Lesson in Humanization

Central Square Walgreens is a city drugstore. As you walk up the stairs coming off the outbound redline you will see it directly to your right. It’s always busy, ever crowded and not particularly clean. The staff are as iconic as the customers with diverse cultures, ages, clothing and personalities the norm.

It is the great equalizer. At Walgreens in Central Square people do not care if you’re a famous Harvard or MIT professor or a homeless person. You could be a doctor that discovered a treatment for a rare cancer or a stay-at-home mom; a barista or a post doc; a nurse or a tatoo artist; no one cares. You are served the same, wait in the same line, and try and get your pictures printed from the same computer. This is one of the reasons I love the city.

While living in the suburbs it mattered to people that our banged up Toyota Camry sat next to their Lexus. It mattered that Aeropostale and Banana Republic were not in our closets and it mattered that we didn’t care. At Walgreens an equalization takes place – a leveling of the playing field. People may try to assume airs and superiority but these are forced to the surface and squashed as quickly as they are assumed.

It was at Walgreens that I made the acquaintance of a Jordanian woman who knew no English. She walked in the store passionately requesting information in Arabic. Blank faces looked her way, and then everyone went back to doing what they had been doing. So the voice got louder. And the staff? They had no time for this woman who was speaking rapid-fire Arabic. Walgreens may be the great equalizer – but only if you know English.

At this point, I, standing at least three aisles away from her and knowing I could understand at least the basics of what she was saying, moved in a bit closer. It was one of those times where in a flash I had to weigh my decision to get involved against the urgency with which I had originally entered the store – in other words, I didn’t want any obstacles in my way between checkout and walking home. And the woman (dare I say it?) was an obstacle. But obstacles that are human have this way of getting into your brain and reminding you that getting involved is sometimes a mandate, not a suggestion.

Her name was Laila and she was frantically asking where the mosque was. Good. I knew and could tell her. But there was more. She wanted a cart to carry her groceries on city streets. She was older and carrying bags was too much for her. In the space of a few minutes I had heard about her daughter and no-good son-in-law; her grandchildren; and the mosque down the street – it’s amazing what you can learn about another person in a short interaction.

We found the cart in the front aisle but when I told her the price she looked dismayed. She took out a ten-dollar bill, held it out to me and began bargaining with me on the price. My Arabic is basic at best and she was persuasive. She kept pushing the ten-dollar bill into my hands, explaining that this was all she had. But there was a problem – I hadn’t set the price, Walgreen’s had. And if we know one thing in America – we don’t bargain. While an art form in some countries, it is simply not done in American retail. I laughed and told her that this would not happen, she would have to pay full price. So she argued some more. I responded that if she was in Jordan, this would work, but in America she would have to pay full price. And she argued more. I had met my match.

It was about this point that it dawned on me that I would be the one paying for the cart; her bargaining had worked, thought not in the way either of us intended. So we moved up toward the check out.

This is where something interesting happened: the staff previously uninterested and annoyed began treating the woman with kindness and respect. I watched in amazement. As I pulled out my debit card to pay for the cart, the staff were no longer annoyed or dismissive, but engaged and attentive. Through one interaction a domino effect began and she was suddenly worth while. She had been humanized, deemed worthy of having someone get involved, someone pay, and in the humanization the attitudes of all observing her changed.

It was a strong lesson to me in the power of actions. Very rarely do I feel like my actions to either get involved, or not get involved, matter. But to the person who needs us, it makes all the difference in the world.

We hugged goodbye, Laila and me, and she walked off with her cart to the mosque. I have never seen her again and my guess is she may not even remember me, but I am reminded of the lesson every time I go to Walgreens.

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